DEPOSITS/PAYMENTS:
A valid credit card or debit card is required to guarantee your reservation via PayPal. Dates cannot be held without either payment or payment arrangement.
REFUND/CANCELLATION POLICY:
NO REFUND in the event of 2 hour party reservation being canceled within 5 days of your event. Nitro Mobile Gaming will make every effort to postpone your event, without penalty. Please make every effort to keep the selected time and date, as last minute cancellations will make it very difficult to fill a slot that has been previously occupied.
TRAVEL/FUEL SURCHARGE:
A Travel/Fuel surcharge is applied for locations in excess of 25 miles from our home zip code of 30274.
DAMAGE/INJURY:
Nitro Mobile Gaming or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the trailer in a specific location. We will require adequate parking on level ground.Nitro Mobile Gaming reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage by client’s or guests. Nitro Mobile Gaming or their employees assume no responsibility for any injuries sustained on the client’s property or their designated location. All liability for damages or injuries is the sole responsibility of the client and/or host. Please keep in mind that our Game Coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 50 feet of space to park. We will not park in tight or dangerous locations.
SUPERVISION OF INFLATABLES
Customer is responsible for supervising the safety and conduct of all participants using Nitro’s products. Therefore, there should be a responsible and mature adult supervising the operation of the units at all times. Safety of all participants in units is the responsibility of the person supervising. All units come with safety instructions (usually located on the front of the unit), which needs to be read and understood by any and all people supervising. Participants inside the units SHOULD NOT, AT ANY TIME, be allowed to do anything that is/are prohibited by the safety rules. Blatant disregard of the safety rules may result in physical injuries and/or additional fees for any food, silly string, or items not allowed.
Nitro does not provide inflatable attendant service.
SITE PREPARATION
Customer must make sure setup site is ready, (i.e. lawns mowed, vehicles/obstacles out of the way, animal feces removed, setup location cleared) before driver is scheduled to arrive. If the site is not ready or accessible when the driver arrives, or if rented equipment cannot be moved directly on site (extra handling involved) the customer may be charged an additional delivery fee. If site is not prepared, driver might be forced to leave and reschedule your delivery at a later time, in which case a delivery fee will be applied.
Underground Utilities: Please be ready to inform driver of the existence of any underground utilities (i.e. phone lines, gas lines, septic system, etc.), that may interfere with the ability to stake and/or anchor equipment. Customer assumes responsibility for any damage to underground equipment, or landscaping resulting from equipment installation. It is recommended you contact DIG ALERT at 8-1-1 or 800-422-4133 before our arrival.
DELIVERY AND PICKUP: Earliest deliveries start from 8am on the day of the event and can range to the customers desired delivery time. Pickups can range up to 3 hours after the desired pickup time. It is required to have at least a 3-hour window for delivery and pickup so drivers can make deliveries on time, otherwise, delivery and pickup times are NOT GUARANTEED. Latest pickup time is at 8pm. If the event goes late into the night it is recommended to choose the overnight option (additional fee depending on product rented), which we will than pickup the following morning between 8am – 12pm.
Delivery: Delivery is included for all inflatables to our regular delivery areas.
ELECTRICITY RESPONSIBILITY
NOTE: Providing adequate electricity is solely the customers responsibility. Customer must make sure there are an adequate number of electrical outlets, with sufficient power, to keep the units working properly. If there are no electrical outlets available at the setup location (i.e. parks, fields, parking lots), than a Generator will be required.
Electricity Outlets: Electricity outlets must be capable of providing a dedicated minimum of 15 Amps for each blower. Make sure the electric outlet you intend to use is equipped with a Ground Fault Circuit Interrupter (GFCI, most new electric outlets are). Please check all electricity outlets you plan to use for Nitro’s equipment to ensure there will be an adequate supply of electricity. Insufficient electricity can create major problems during the course of the rental period (i.e. setup delays, constant deflation), therefore, we urge all customers to make preparations and exam electricity outlets to make sure they will provide sufficient electricity.
Extension Cords: Please be ready to provide extension cords to drivers if the setup location is further than 25 feet away from the outlet you plan to use. Nitro drivers DO NOT carry extension cords. However, if customer REQUESTS one, driver will make sure to carry an extension cord for their order.
Insurance: Nitro does not carry extra has liability insurance. Parks may require the applicant to acquire additional insurance Prior to the bouncer rental. Customer should reserve units approximately 3-4 days before event day to allow time for processing the required insurance certification with the park.
Electricity: A 4,000 watt generator, or stronger, is required for all inflatable going to a park, unless park facility will be supplying electricity.
CONCESSION MACHINES
Mostly all concession machine rentals are table top machines and DO NOT come with a table/stand. Customer needs to provide a table or stand along with an extension cord. All concession machines come with all the accessories needed for 50 servings. Driver is responsible for instructing customer of the correct operation of the concession machines and customer’s signature of rental agreement is proof of drivers instructions. Nitro also provides written operation instructions on how to use the machines at customers prior request.
Booking any party with Nitro Mobile Gaming constitutes you’re in agreement with these policies.